Accessibility Statement
MCOON wants people to be able to browse listings, read guidance and contact the marketplace regardless of device, technology or disability. We are continuing to improve the accessibility and usability of mcoon.co.uk.
Keyboard access
Core navigation, forms, buttons, filters and interactive controls are intended to be operable without a mouse.
Readable design
The design uses structured headings, responsive layouts, visible focus states, scalable text and colour contrast intended to support readability.
Images and controls
Meaningful images should have alternative text, decorative images should be ignored by assistive technology, and icon controls should have accessible names.
Ongoing improvement
Accessibility is reviewed as new listing, map, gallery, consent and enquiry features are developed.
Tell us when something is difficult to use
If you cannot access information, complete a form or use a feature, contact us and describe the page, device, browser and assistive technology involved. We will consider a reasonable alternative and use the feedback to improve the service.
- Contact usEmail contact@mcoon.co.uk with “Accessibility” in the subject line or use the Contact page.
- Describe the barrierInclude the URL, what you were trying to do and the format or adjustment that would help.
- Response and improvementWe will review the issue, explain any available workaround and prioritise a proportionate fix where reasonably possible.
Important points to understand
Technical approach
The site aims to use semantic HTML, labelled form controls, logical heading structures, responsive layouts and keyboard-friendly components, with WCAG principles used as a practical benchmark.
Zoom and reflow
Pages are designed to adapt across common screen sizes and allow browser zoom. Some complex map or gallery functions may be easier to use through the associated list or navigation controls.
Alternative formats
Contact us if you need important marketplace information in a more accessible format. We will consider the request and available options.
Legal context
MCOON is a private service provider. The Equality Act 2010 duty to make reasonable adjustments informs our approach, while public-sector accessibility regulations do not generally apply to this private marketplace.
Website policies cannot anticipate every circumstance and are not a substitute for advice about a specific legal dispute. MCOON should keep its business identity, retention periods, service providers and actual operational practices up to date in the published version.
Report an Accessibility Issue
Contact the MCOON team if you have a question about this policy or how it applies to the marketplace.