How MCOON handles personal information
This Privacy Policy explains what information MCOON collects through mcoon.co.uk, why it is used, who it may be shared with and the choices available to you. It applies to visitors, buyers, advertisers, breeders and anyone who contacts or reports a listing through the platform.
What we collect
Contact details, enquiry content, listing information, account or advertiser details, consent choices, device information, IP address and security logs where generated by the website.
Why we use it
To operate the marketplace, respond to enquiries, send messages to relevant advertisers, review reports, prevent misuse, maintain records, improve the service and meet legal obligations.
Lawful bases
Depending on the activity, processing may rely on consent, performance of a contract or requested pre-contract steps, legitimate interests, and compliance with legal obligations.
Who receives it
Relevant enquiries may be shared with the advertiser connected to a listing. Data may also be processed by hosting, email, analytics, security, consent-management and professional-service providers.
Your information rights
Subject to UK data-protection law, you may have rights to access, correct, erase or restrict your information, object to certain processing, request portability and withdraw consent where consent is the lawful basis.
- Access or correctionContact us to request a copy of your personal information or to correct information that is inaccurate.
- Deletion or restrictionYou may ask us to delete or restrict information where the legal conditions are met. Some records may need to be retained for legal, security or dispute purposes.
- Marketing choicesYou can withdraw marketing consent at any time. Cookie and advertising choices can be changed through the Cookie Settings control.
Important points to understand
Forms and marketplace enquiries
When you submit a contact, reservation, breeder or report form, the information you enter is used to respond and, where relevant, passed to the independent advertiser connected with the listing. Do not include unnecessary sensitive information.
Analytics, advertising and cookies
Non-essential analytics and advertising technologies should be controlled through the consent banner. Consent choices may be recorded so the website can respect them. See the Cookie Policy for further information.
Children
The marketplace is intended for adults. MCOON does not knowingly seek personal information from children. A parent or guardian should contact us if they believe a child has provided information.
Complaints
Privacy questions can be sent to contact@mcoon.co.uk. You also have the right to complain to the UK Information Commissioner’s Office if you remain concerned about how your information has been handled.
Website policies cannot anticipate every circumstance and are not a substitute for advice about a specific legal dispute. MCOON should keep its business identity, retention periods, service providers and actual operational practices up to date in the published version.
Ask a privacy question
Contact the MCOON team if you have a question about this policy or how it applies to the marketplace.