Understand the commitment before paying
A deposit may reserve a kitten, but the amount, purpose, refund conditions and next steps should be written clearly.
MCOON does not collect reservation payments for independent advertisers unless expressly stated.
What should be clear
Amount and purpose
How much is paid and what it reserves.
Refund conditions
When the deposit is refundable or retained.
Collection date
Expected timing and what happens if it changes.
Included documents
Registration, health, microchip and contract records.
Complete the checks
Keep a copy of the advert, messages and agreed terms.
- 1Verify
Confirm identity, kitten, location and records.
- 2Read
Review the contract and deposit clause.
- 3Pay traceably
Use a method that creates a reliable record.
Important points to understand
Receipts
Request confirmation showing amount, date and purpose.
Changes
Record any agreed change in writing.
Disputes
Raise issues promptly and keep evidence.
MCOON role
Transaction disputes normally remain between buyer and advertiser.
Read the Safe Buying Guide
Review the complete safety process before committing.